Newlyn will not only provide Councils with increased levels of collection rates; and improve on these rates year on year; but also offer more innovative ways to assist the Council during these times of austerity, whilst providing excellent customer service with specific consideration of those persons that are considered vulnerable.
The company has acquired a wealth of experience dealing with enormously varied demographic groups; where debtors/customers are from all ethnic and cultural backgrounds as well as in the most diverse economic and financial positions. We have developed collection and enforcement protocols that work in all of these areas and for all debt types. Where we are one of several enforcement agencies employed by an authority we are often the top performer and receive increased workloads based on our collection performance.
Newlyn provides long term stability, audited performance and quality on accuracy of reporting to ensure Councils receive a fast efficient and effective service delivery which attempts to get it right first time and offers best value through:
Provision of a dedicated Client Manager
A dedicated enforcement team providing local and national coverage
Proven experience of providing high levels of customer service for the Council and the customer.
In depth training programmes and commitment to future development
A contact centre that is open 7 days a week
Variety of payment facilities including 24 hour online payment facility and automated payment line
Comprehensive online, telephone, postal and face to face access
Real-time, tracking and enforcement technology and innovations to improve recovery rates and performance
The largest fleet of ANPR vehicles in the country, technology and innovations to improve recovery rates and performance
Access to an online database via Newlyn ClientWeb that can supply ‘real time’ information
Proactive management to deliver
Swift and seamless conclusions to each case
Innovation and continuous improvement
Meeting and exceeding KPIs