At Newlyn, we are constantly seeking ways to improve our services – dealing with any expressions of dissatisfaction in a timely manner means we can address and rectify any failings swiftly.

We want to provide a fair, consistent and structured process to resolve any disputes and will use the information gathered to monitor and continually enhance and improve our service delivery.

Please complete the form below with details of your enquiry or complaint

*these are mandatory fields which must be completed

Please note that making a complaint will not always stop enforcement action or have any effect on your liability for the debt or fees which may have been incurred.

If you are not happy with our final response, you can take your complaint to the relevant Local Authority who may refer you to the Local Government and Social Care Ombudsman.