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Once your vehicle has been taken into control by an Enforcement Agent, we require you to make payment in cleared funds. This means we cannot take phone payments from you. Payment will instead need to be made to the Enforcement Agent directly, by cash or a chip and pin bank card. Bank transfers can also be accepted. The Enforcement Agent dealing with your case will be able to provide full payment details.
The Enforcement Agent dealing with your case will be able to discuss this with you. We will always aim to release a vehicle as soon as reasonably possible after payment has been made but this will depend on where the Agent is located, if they are dealing with other removals or customers and the time of day payment is made.
The adhesive Warning of Immobiliation sticker placed on a vehicle when it is taken into control is required to be applied by legislation. The Enforcment Agent is not required to remove this Notice once payment is made, but the adhesive used can be easily removed by you, using warm soapy water.
If your vehicle or other goods have been taken into control for a debt this is not yours, you can make a claim of ownership by emailing claims@newlynplc.co.uk .
Simply quote the vehicle registration or case ID in the header of your email and you will receive an immediate response, telling you what details you will need to provide to make a claim of ownership. The email will also clarify the timescales that apply to these claims. As these claims are handled by a dedicated team, we are unable to help you make a claim by phone and you must begin your claim by emailing the address given above.
If you need to access personal documents or other items from your vehicle after it has been removed, we will consider your request. Please email claims@newlynplc.co.uk with a list of the items you require from the vehicle and our team will respond to advise if this can be agreed. Where we agree to you accessing goods from a vehicle, you will need to attend the storage facility in person, with the key for the vehicle and photographic ID.