Contributing to the effective management of traffic, whilst discouraging wrongful and dangerous parking, enforcement action through enforcement agents not only provides Councils with a source of revenue but also acts as a deterrent against persistent penalty charge evaders and forms an integral part of collecting unpaid fines.
Newlyn offers a “best value” service, collecting a difficult debt efficiently and effectively whilst treating customers fairly and with courtesy.
DVLA checks; enhanced residency and tracing activities; together with propensity to pay analysis; start the recovery process thus ensuring we have the most current and up to date information available. Then, utilising the latest telephony and integrated software technology in our contact centre; we aim to maximise collection prior to the enforcement stage, reducing the requirement for enforcement visits and the associated costs.
If, after every effort has been made during the early stages of recovery, the customer still refuses to pay the outstanding penalty charge, then we have at our disposal all the latest technology; including GPRS map routing and the largest ANPR fleet which can be used in targeted campaigns along with persistent evader special operations.
What our clients say…
“Consistently hit target”
“Newlyn plc have consistently been the top performing Enforcement Agent partner in Croydon for many years, as a result, we allocate the largest percentage of work to Newlyn plc who have gone the extra mile for Croydon. I have no hesitation in recommending Newlyn plc as an Enforcement Agent partner to other Local Authorities.”
London Borough of Croydon
“excellent collection at compliance stage”
“I can attest that our parking service has been using Newlyn plc for a period of six years in the collection of outstanding parking fines, which have been laid under County Court Warrants. Over this period I have found them to be very competent in their collection work. They regularly meet the targets we would expect of them and have collected a third of our outstanding parking debts over the past six years. They have regularly demonstrated an excellent collection at compliance stage, and have always been co-operative in resolving disputes that have arisen with any customer complaints received. We regularly hold progress meetings with the company to discuss ongoing matters and progress allocated case batches, and they always supply good statistical information which caters to our particular needs. Having built up good working relationships with the company over the last six years, I would not hesitate in recommending them in using their enforcement services”
Liverpool City Council