Here at Newlyn we pride ourselves on our communication skills and our ability to work together in times of difficulty. No greater is that need than now, during the pandemic caused by COVID 19.
We are complying with Government advice in protecting our staff and the community, by enabling staff to work from home. We also continue to liaise with our colleagues in local authorities and those organisations offering advice and financial support; to ensure we meet their requirements in this ever-changing situation.
As from Monday 24th August we will be conducting visits. This will be under the strict guidance provided by the Ministry of Justice in order to protect the public and our staff.
Our supportive team of staff are here to help you.
Our contact centre remains in operation and we urge you to contact us if you need to inform us of any changes in your circumstances or if you wish to discuss your arrangement or situation with us. Our contact centre hours are Monday to Friday 8am to 7pm, Saturday 8am – 1pm. Our online payments link and automated telephone payments system remain in operation and both are available 24/7.
If you would like to talk to us, please call our contact centre or use the automated options available including our Live Chat facility. Our contact details are as follows:
We will continually monitor the situation to ensure we comply with the latest Government guidance and advice.